Customer Frequently Asked Us

<p>The most common cause is inadequate surface preparation or applying the wrong system for the substrate. Untreated cracks, contaminated surfaces and missing protection screeds all cause premature failure.</p>

<p>Yes. For roofs, balconies and wet areas we carry out a ponding test before handover and document the result so you have proof the system performs.</p>

<p>Rope access is a certified method of working at height using two independent rope systems. Our technicians hold IRATA certification and work to a documented method statement, making it a highly controlled and safe approach.</p>

<p>Yes. We prepare the risk assessment, method statement and any permit-to-work documents required by your management corporation or safety officer.</p>

<p>Yes. Our crews are fully insured and work under a documented safety management system, with certification available on request.</p>

<p>Cost depends on the size, material and complexity of the structure. Polycarbonate and aluminium roofs sit at the affordable end, while glass and retractable systems cost more. We provide a free site survey and a fixed itemised quotation before any work begins.</p>

<p>HDB and condominium owners may need town council or management corporation approval, while landed properties may fall under URA guidelines on covered areas. We advise you on what is typically required before work starts.</p>

<p>A well-installed aluminium or polycarbonate roof typically lasts 10 to 15 years or more with basic cleaning and annual fastener checks. Glass and metal structures can last considerably longer.</p>

<p>A trellis roof is an open-grid structure made from aluminium, steel or timber that provides partial shade while allowing air and light to pass through. It is commonly used over car porches, patios, walkways and gardens in Singapore.</p>

<p>Aluminium is more durable in Singapore's humid climate because it does not rot or warp and holds powder coating well. Timber and wood-look aluminium suit warmer aesthetics; wood-look aluminium gives the look with far less maintenance.</p>

<p>HDB and condominium owners may need approval from the town council or management corporation, and landed properties may fall under URA guidelines on covered areas. We advise you on what is typically required before work begins.</p>

<p>Yes. Motorised awnings are far more convenient in our climate because you can retract them immediately when rain or strong wind arrives. With wind and rain sensors, the awning retracts on its own even when you are not home.</p>

<p>Cost depends on width, fabric grade and whether you choose manual or motorised operation, plus any sensor or smart-control add-ons. We provide a fixed quotation after a free site assessment.</p>

<p>Brush off loose dirt, then clean with mild soap and water using a soft brush. Avoid harsh detergents and always let the fabric dry fully before retracting it into the cassette.</p>

<p>The most common causes are a worn or dislodged zip, a misaligned track, a stretched fabric panel or a failed motor. Our technician identifies the exact cause on site and quotes the repair before starting work.</p>

<p>Yes. We service most zip-blind and outdoor blind brands available in Singapore, including motorised and manual systems.</p>

<p>Often yes. We check the power supply, remote, receiver and control board first, since these are common failure points. If the motor itself has failed, we can supply and install a replacement.</p>

<p>Most wall seepage comes from hairline cracks caused by thermal movement, degraded sealant at joints and window frames, or porous rendering that has lost its water resistance over time.</p>

<p>A properly prepared and applied elastomeric coating system typically performs for 5 to 8 years. Regular cleaning and prompt crack repair extend that further.</p>

<p>Yes. We always wash the wall with an anti-fungus treatment first. Coating over active mould or algae causes premature peeling and voids the performance of the system.</p>

<p>We use moisture meters, thermal imaging cameras and acoustic listening equipment to trace the water path beneath the surface. Controlled dye and ponding tests then confirm the exact entry point before any repair begins.</p>

<p>Yes. Our written report with photos, moisture readings and test results is commonly used as supporting documentation in MCST or HDB mediation discussions.</p>

<p>Yes. Once the source is confirmed, we quote and carry out the repair, whether that is injection grouting, re-waterproofing, pipe repair or roof patching.</p>

<p>Cost depends on the roof area, roof type, existing condition and the system specified. Torch-on membrane systems cost more than coatings but generally last longer. We provide a free inspection and fixed quotation.</p>

<p>Common causes are inadequate surface preparation, insufficient coating thickness, untreated cracks, or water entering from a different point such as a parapet joint or planter box. Correct diagnosis is essential.</p>

<p>A ponding test floods the roof with water for a set period to confirm the new waterproofing holds. We carry it out before handover and document the result as proof of performance.</p>

<p>Most buildings benefit from inspections every 6 to 12 months, with gutters and drainage cleared more frequently during the monsoon season. Buildings near the coast or with heavy tree cover need more frequent attention.</p>

<p>Yes. Every visit is documented with photos, observations and recommendations, giving management a clear record of condition and works carried out.</p>

<p>Yes. Contract clients receive priority response for urgent issues such as active leaks, blocked drains causing ponding, or fallen fixtures.</p>

<p>Composite decking, porcelain outdoor tiles and stone paving perform best because they resist moisture, UV and rot. Timber decking looks great but needs periodic oiling, while artificial grass is a low-cost option for balconies and rooftops.</p>

<p>We screed the sub-base to correct falls toward the nearest outlet and use materials with adequate gaps or permeability so water drains freely instead of collecting.</p>

<p>Small balcony or patio projects are usually completed in one to three days. Larger gardens or areas requiring screeding and curing may take longer, and we confirm the schedule in your quotation.</p>